Support

Agatha provides a support system that ensures both administrators and general users can use the service with peace of mind, even after implementation, through an inquiry form (available 24/7), email, and more in case of individual questions or unexpected issues.

General

Support is available via inquiry form and email

Inquiries can be made not only by administrators but also by all users

Help Center is available in English, French and Japanese.

Self-service support is available via our Help Center and training videos.

Basic Services

Support Contents	Help Center & Trainings Videos
How to Inquire	Inquiry form available here
Support availability	Email & Inquiry form available 24/7
お問い合わせ対応時間	Email & Inquiry form available 24/7
Request severity and speed of response	Severity 3: General questions about the product, features, or documentation. 2 business days Severity 2: Performance degradation of the production system without operational impact. Important functions are affected with no workaround. Or significant interference with critical system testing or deliverables. 2 business days Severity 1: Agatha cloud service is down and affecting access to customer data. No workaround exists. 4 hours
Support languages	English, French & Japanese

Support languages

User training

We provide personalized training sessions to help users quickly become confident and efficient with our applications.

Responsive support service

Our support team is available and committed to resolving your issues quickly and effectively.

Regular feedback collection

We actively gather your feedback to continuously improve our products and better meet your needs.

Customer success management

We work closely with you to ensure you get the most value from our solutions, with proactive guidance and regular check-ins.

Ready do dive in?

For inquiries about our products and services, or to sign up for a demo, click here.