“Agatha Cloud Service” means the cloud service offered by Agatha as part of its web site at https://agatha.agathalife.com. This service is a cloud-based document management system used by Customer to manage compliant regulatory documents.

“Issue” means a failure of the Agatha Cloud Service to substantially conform to the functional specifications set forth in the documentation.

“Maintenance” means the ongoing update of Agatha Cloud Service to ensure performance, to provide functional and technical improvement and ensure the operation of the service within the scope of the service level agreement (as defined Section 2).

“Support” means assistance to customers via the Internet and telephone with respect to use of the Agatha Cloud Service and to resolve Issues. Support cases are tracked and managed through access to Agatha Customer support portal https://support.agathalife.com/portal/homeand any successor or related locations designated by Agatha as may be updated by Agatha from time to time (the “Customer Support Portal”).

“Response Time” means the time period in which the Agatha assigned support resource shall provide Customer with an initial response as a result of an Issue reported by Customer.

“Term” means the number of years of Maintenance and Support services purchased by Customer pursuant to the Quote.

“Workaround” means a modification or “patch” of the Agatha Cloud Service which may be of a temporary or interim nature, to help cure or avoid an Issue.

“Customer data” means the data that Customer stores into Agatha Cloud Service.

In consideration of the Customer’s payment of the applicable fees (as described in the Quote), Agatha agrees to provide the following Service Level Agreement for the duration of the Term (as described in the Quote), and solely for the use of the Agatha Cloud Service.

Service Availability Warranty. Agatha warrants to Customer, (i) that commercially reasonable efforts will be made to maintain the online availability of the Agatha Cloud Service for a minimum of availability of 99.5% in any given month (excluding scheduled outages, force majeure, and outages that result from any Customer technology issues).

Scheduled Maintenance. Agatha reserves the right to schedule maintenance windows when deemed necessary to ensure the correct operation or upgrade of the Agatha Cloud Service. Customers will receive a notice of this maintenance at least 3 days before the maintenance period begins.

Emergency Maintenance. Agatha reserves the right to schedule unexpected maintenance needed to resolve a severely degraded system or a system that may fail before the next scheduled maintenance period. Agatha will attempt to give the customer a 3-hour notice of the change depending on the size, impact and nature of the Issue. If Agatha is unable to give a 3-hour notice it will notify the customer at the start of the change and provide updates until the change is complete.

Customer data after Termination. Agatha has no obligation to transfer Customer data to Customer during the Term of this agreement. In addition, Agatha has no obligation to maintain or retain the Customer data after the termination of this agreement and will destroy it within 30 days from the Termination of this agreement.

Disaster and Recovery. Agatha shall perform a full back up of the Customer data on a daily basis, ensuring a Recovery Point Objective (RPO) of 1 day to Customer. Agatha shall ensure a Recovery Time Objective (RTO) of 5 days.

In consideration of the Customer’s payment of the applicable fees (as described in the Quote), Agatha agrees to provide the following Support for the duration of the Term (as described in the Quote), and solely for the Agatha Cloud Service.

Maintenance. Agatha shall use commercially reasonable efforts to maintain the Agatha Cloud Service so that it operates without Issues for Customer.

Updates. Agatha shall provide updates of the Agatha Cloud Service to the general customer base during the Term, to deliver functional enhancements and defects resolutions. Updates are provided to all Customers at the same time. It is not possible for Customer not to accept or to delay the delivery of an update. Updates shall be performed during Maintenance windows as described in section 2.2 and section 2.3. Customers shall receive a final draft of the release notes prior to each planned Updates, including the list of functional enhancements, resolved issues and known issues (part of the Update). A final version of the Release Notes shall be provided after the Update delivery.

Support availability. Support will be available from 8:00 am to 6:00 pm in the Customer’s local time zone (as described in the Quote), Monday through Friday, excluding local and company holidays.

Submission of Issues for Resolution. Customer shall submit to Agatha via the Customer Support Portal and provide all relevant data requested, including, but not limited to: (a) Customer contact information; and (b) a complete description of the Issue. Customer shall also provide access to the Customer Workspace/Environment in case the Issue cannot be replicated at Agatha’s premises.

Problem Definition. Customer shall provide to Agatha: (a) error messages and indications that Customer received when the Issue occurred; (b) description of what the user was doing when the Issue occurred; (c) steps Customer has taken to reproduce the Issue; (d) steps Customer took to solve the Issue.

Severity Classification and Response Time Goals. Issues are classified according to severity of impact on the use of the Agatha Cloud Service, according to the chart below. All disputes regarding severity classification will be resolved by Agatha in its sole discretion.

Coverage. For an additional fee, Customer may elect to receive certain additional services. Fees related to such services are described in the Quote signed by both parties and will be provided by Agatha at the fee stated therein, or if no fee is stated, at Agatha’s standard rate of 1,800 USD or 1,800 EUR per day. For clarity, if any services are explicitly included in those terms, then such services do not require payment of additional fees.

On-Site Support. For an additional fee, Customer may elect to receive on-site support and maintenance.

Training. For an additional fee, Customer may elect to receive training with respect to the Agatha Cloud Service.

Support Consulting. For an additional fee, Customer may elect to receive consulting services related to problems caused by issues other than the Agatha Cloud Service.

Functional and Technical Consulting. For an additional fee, Customer may elect to receive consulting services to help with requirements gathering, configuration, validation and technical integration of the Agatha Cloud Service.

Out of Pocket Expenses. Customer shall pay all reasonable out-of-pocket expenses incurred by personnel, including costs for meals, lodging and travel related to additional services.

Support Contact. All communications relating to Maintenance and Support shall be supervised, coordinated, and undertaken by no more than (1) designated contact person per Customer work-shift who shall act as a point of contact between Customer and Agatha. Each contact must possess or, at Customer’s expense, acquire the necessary expertise and training to diagnose and resolve Issues with direction by Agatha.

Pre-Call Procedures. Prior to requesting support from Agatha, Customer shall comply with all published operating and troubleshooting procedures for the Agatha Cloud Service. If such efforts are unsuccessful in eliminating the Issue, Customer shall then promptly notify Agatha of the Issue. Customer shall confirm that the following conditions are true before contacting Agatha for support:

Reproduction. If possible, Customer should provide the steps to reproduce the Issue;

Access. The entire system, including the Client workstation that is used to reproduce the Issue, is available to the Support contact without limit during any communication with Agatha support personnel; and

Availability. If requested and required, Customer must make available to Agatha a technical representative during support hours of coverage for all Issues. Agatha reserves the right to suspend all work relating to any Issues during periods for which the Customer does not provide access to a technical representative or requested data to continue to work on the Issue.

Non-Compliance Problems. If Customer notifies Agatha of a problem and Agatha correctly determines that the problem is due to Customer’s incorrect or improper use of the Agatha Cloud Service, or failure to comply with the terms of this Terms and Conditions (as opposed to an Issue with the Agatha Cloud Service), the resolution of such problem is not covered by this agreement. However, Agatha may provide consulting services to correct the problem pursuant to Section 4.

Third Party Products. Maintenance and Support do not cover the operation or use of third-party hardware or software in conjunction with Agatha Cloud Service, or inconsistent with the Documentation. However, Agatha may provide consulting services to support those products, pursuant to Section 4.

Term. The Term of this agreement shall be as indicated in the Quote. For clarity, the Quote will provide the Customer with an option to select a single year or multi-year period of coverage; upon selecting such period of coverage, the period selected shall constitute the Term and Customer shall be contractually obligated to pay the Fees for the full length of the Term and, unless terminated in accordance with the terms herein prior to the end date of the Term, Agatha shall be obligated to provide the Agatha Cloud Service and Support services to the Customer for the Term. THE SERVICES SHALL AUTOMATICALLY RENEW FOR SUCCESSIVE TERMS EQUAL TO THE TERM IN THE QUOTE UNLESS CUSTOMER NOTIFIES AGATHA IN WRITING OF CUSTOMER’S INTENT NOT TO RENEW AT LEAST SIXTY (60) DAYS PRIOR TO THE EXPIRATION OF THE THEN-CURRENT TERM. Fees for the provided services provided during renewal Terms shall be at Agatha’s then current rates.

Termination of this Agreement. Agatha may terminate this Agreement upon the following conditions:

If Customer fails to make any payments due hereunder within fifteen (15) days after Agatha delivers notice of default to Customer;

By giving prior written notice to Customer if Customer fails to perform any material obligation required of it hereunder, and such failure is not cured within thirty (30) days from Customer’s receipt of Agatha’s notice to cure such non-performance of material obligation; or

If Customer files a petition for bankruptcy or insolvency, has an involuntary petition filed against it, commences an action providing for relief under bankruptcy laws, files for the appointment of a receiver, or is adjudicated a bankrupt concern.

Effect of Termination. All Fees already due or payable to Agatha prior to the date of termination shall become immediately payable upon termination.

Agatha warrants all services performed under this Terms and Conditions shall be performed in a workmanlike and professional manner. EXCEPT AS OTHERWISE STATED IN THIS AGREEMENT, AGATHA MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED INCLUDING EXPRESS OR IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL AGATHA, ITS AFFILIATES, OR ITS THIRD PARTY SERVICE PROVIDERS OR SUBCONTRACTORS BE LIABLE ON ANY THEORY OF LIABILITY, WHETHER IN AN EQUITABLE, LEGAL, OR COMMON LAW ACTION ARISING HEREUNDER FOR CONTRACT, STRICT LIABILITY, INDEMNITY, TORT (INCLUDING NEGLIGENCE), ATTORNEYS FEES AND COSTS OR OTHERWISE, FOR DAMAGES WHICH, IN THE AGGREGATE, EXCEED THE AMOUNT OF THE FEES PAID BY CUSTOMER FOR THE AGATHA CLOUD SERVICES WHICH GAVE RISE TO SUCH DAMAGES DURING THE TWELVE MONTH PERIOD IMMEDIATELY PRECEDING THE FILING OF SUCH CLAIM.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL AGATHA, ITS AFFILIATES OR ITS THIRD PARTY SERVICE PROVIDERS OR SUBCONTRACTORS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND AND HOWEVER CAUSED, INCLUDING, BUT NOT LIMITED TO, ATTORNEYS FEES AND COSTS, NEGLIGENCE, BUSINESS INTERRUPTION OR LOSS OF PROFITS, BUSINESS OPPORTUNITIES, OR GOODWILL.

THE FOREGOING LIMITATIONS APPLY EVEN IF A PARTY HAS BEEN NOTIFIED OF THE POSSIBILITY OF SUCH DAMAGE AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY REMEDY.

Purchase Orders. Customer may provide Agatha with a valid purchase order immediately upon execution of a Quote. Notwithstanding anything to the contrary herein, purchase orders are to be used solely for Customer’s accounting purposes and any terms and conditions contained therein shall be deemed null and void with respect to the parties’ relationship and this Agreement, including any Quotes entered into pursuant hereto. Customer’s failure to issue a purchase order or provide such purchase order to Agatha shall in no way relieve Customer of any obligation entered into pursuant to this Support Agreement including, but not limited to, its obligation to pay Agatha in a timely fashion.

Third Parties. Subject to Section 10.4, Agatha shall have the right to use third parties in performance of Agatha’s obligations hereunder and, for purposes of this Agreement, all references to Agatha or its employees shall be deemed to include such Third Parties.

Suggestions/Improvements to Agatha Cloud Service. All suggestions, solutions, improvements, corrections, and other contributions provided by Customer regarding the Agatha Cloud Service or other materials provided by Agatha to Customer shall be owned by Agatha, and Customer hereby agrees to assign any such rights to Agatha. Nothing in this Agreement shall preclude Agatha from using in any manner or for any purpose it deems necessary, the know-how, techniques, or procedures acquired or used by Agatha in the performance of services hereunder.

Confidentiality. Each party (“Receiving Party”) agrees to keep confidential all technical, product, business, financial, and other information regarding the business and software programs of the other party (“Disclosing Party”), its affiliates, customers, employees, investors, contractors, vendors, and suppliers (the “Confidential Information”). For clarity, the term “Confidential Information” does not include any personally identifiable information. Obligations with respect to such information (if any) will be set forth in a separate written agreement between the parties. Receiving Party shall at all times protect and safeguard the Confidential Information and agrees not to disclose, give, transmit, or otherwise convey any Confidential Information, in whole or in part, to any third party, except that each party may disclose any Confidential Information to its directors, officers, and employees (and in the case of Agatha, to its subcontractors, as well) provided that such directors, officers, employees, or subcontractors are bound by confidentiality conditions as

restrictive as those contained herein. Receiving Party shall not, by authorized or unauthorized access, review, reverse engineer, disassemble, or decompile any Confidential Information. Except as provided hereunder, Receiving Party agrees that it will not use any Confidential Information for its own purpose or for the benefit of any third party and shall honor the copyrights and other intellectual property rights of the Disclosing Party and will not copy, duplicate, or in any manner reproduce any such copyrighted materials. Upon request of Disclosing Party or upon termination of this agreement, the Receiving Party shall promptly deliver to the Disclosing Party any and all documents, notes, or other physical embodiments of or reflecting the Confidential Information (including copies thereof) that are in its possession or control. Within seven (7) days of termination of this agreement or upon request by the Disclosing Party, the Receiving Party shall return or destroy all Confidential Information of the Disclosing Party. If Confidential Information is destroyed rather than returned, the returning party shall certify such destruction. Each party acknowledges that any unauthorized disclosure or use of the Confidential Information would cause the other party imminent irreparable injury and that such party shall be entitled to, in addition to any other remedies available at law or in equity, seek temporary, preliminary, and permanent injunctive relief in the event the other party does not fulfill its obligations under this Section.

Assignment. Customer may not assign this Agreement or transfer any license created hereunder, by operation of law, change of control, or otherwise (“Assign”) without the prior written consent of Agatha.

Governing Law; Venue. The laws of France govern the interpretation of this Agreement, regardless of conflict of laws principles.

Entire Agreement. The provisions of this agreement together with any documents referenced herein constitute the entire agreement between the parties with respect to the subject matter herein and supersede all prior agreements, oral or written, and all other communications relating to the subject matter of the agreement. Customer acknowledges and agrees that it is not relying on any agreement, representation, statement or warranty (whether or not in writing) made or given prior to commencement of the Term set out on the Quote, except as expressly provided in this agreement, with respect to the Terms and Conditions provided hereunder. This agreement

may only be modified or supplemented by a writing manually signed by the authorized representatives of the parties.

Force Majeure. Agatha shall not be liable to Customer for any delay or failure of Agatha to perform its obligations hereunder if such delay or failure arises from any cause or causes beyond the reasonable control of Agatha. Such causes shall include, but are not limited to, acts of God, floods, fire, utility failure, acts of terrorism, war, etc.

Survival. The terms of Sections 7, 8, 9 and 10 shall all survive the Term of this agreement.

Payment. Unless otherwise specified in the Quote, Agatha may invoice Customer for all fees immediately following the Quote Effective Date and all such fees shall be due and payable within thirty (30) days of such invoice date. Notwithstanding any provision to the contrary, any and all payments required to be made hereunder shall be timely made, and no payments to Agatha shall be withheld, delayed, reduced, or refunded if Agatha has performed its material obligations.

Late Payment Fees. Late fees will be applied for each day of delay to all past due payments according to the following schedule: three percent (3%) of the past due amount at thirty (30) days past due; five percent (5%) of the past due amount at sixty (60) days; ten percent (15%) of the past due amount at ninety (90) days past due.

Non-solicitation. During the Term of this Agreement and for a period of two (2) years thereafter, Customer agrees not to hire, solicit, nor attempt to solicit, the services of any employee of Agatha without the prior written consent of Agatha. Violation of this provision shall entitle Agatha to a liquidated penalty against Customer equal to two hundred percent (200%) of the solicited person’s gross annual compensation.

Marks and Publicity. Agatha and Customer trademarks, trade names, service marks, and logos, whether or not registered (“Marks”), shall be the sole and exclusive property of the respective owning party, which shall own all right, title and interest therein. Agatha may: (i) use the Customer’s name and/or logo within product literature, press release(s), social media, and other marketing materials; (ii) quote the Customer’s statements in one or more press releases; and/or (iii) make such other use of the Customer’s name and/or logo as may be agreed between the parties. Additionally, Agatha may

include Customer’s name and/or logo within its list of customers for general promotional purposes. Agatha shall comply with Customer’s trademark use guidelines as such are communicated to Agatha in writing and Agatha shall use the Customer’s Marks in a manner which is consistent with industry practice. Neither party grants to the other any title, interest or other right in any Marks except as provided in this Section.